Program Cancellation & Withdrawal Policy
Cancellations
The Auburn Bay Residents Association reserves the right to cancel any programs with insufficient registration. Full refunds will be granted or you may transfer to another program (space permitting). Should a class be cancelled due to insufficient registration, you will be notified by an Auburn House staff member prior to the commencement of the program.
Withdrawals
Requests to withdraw from a program:
- Seven (7) or more day sprior to the first day of the program will be granted a refund with no penalty.*
- No refunds will be granted less than seven (7) days prior to the program start date.
Requests to withdraw from a summer camp:
- Two (2) weeks or longer to the first day of the camp will be granted a refund with no penalty.*
- No refunds will be granted less than two (2) weeks prior to the camp start date.
Refunds will be issued for medical reasons and will be pro-rated at the time of the withdrawal request. A doctor’s note must be presented. Refunds will not be issued for participants who are unable to attend make-up classes.
*Refunds are issued by account credit. Credits are valid for one year from the issue date. Alternative refunds are subject to a $20 administration fee, per participant, per program.
Transfers
All transfer request(s) must be provided in writing to the Program Manager by email to: recprograms@auburnbay.org
All transfer(s) are subject to space availability. Program fee differences apply as well as a $20 administration fee.