Program Cancellation & Withdrawal Policy
The Auburn Bay Residents Association reserves the right to cancel any programs with insufficient registration. Full refunds will be granted or you may transfer to another program (space permitting). Should a class be cancelled due to insufficient registration, you will be notified by an Auburn House staff member prior to the commencement of the program.
All withdrawal request(s) must be provided in writing to the Program Coordinator by email to: [email protected] Refunds are issued by account credit to use toward another Auburn House program. Credits on account are valid for one (1) year from the issue date. Alternative refunds are subject to a $15.00 administration fee charged per participant, per program. Refund amounts to withdrawal from a program:
- Seven (7) or more days prior to the first day of the program will be granted a 100% refund, minus the $15 administration fee.
- Less than seven (7) days prior to the first day of the program will be granted a 50% refund, minus the $15 administration fee.
- On the program start date to within 48 hours after the first class of the program, or within 48 hours of a pro-rated registration, will be granted a 25% refund, minus the administration fee. (Please note: not applicable to one-day programs – no refunds will be granted within 48 hours before start date of scheduled program).
Refunds will be issued for medical reasons and will be pro-rated at the time of the withdrawal request. A doctor’s note must be presented. Refunds will not be issued for participants who are unable to attend rescheduled make-up classes.
All transfer request(s) must be provided in writing to the Program Coordinator by email to: [email protected] All transfer(s) are subject to space availability. Program fee differences apply.